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Blueprint 2007 Section 4

Contents

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Blueprint 2007
2 EXECUTIVE SUMMARY
- About Land Registry
- Background
- Objectives of the Blueprint
- Land Registry mission and vision
- Guiding principles
- Blueprint key themes
3 CUSTOMERS
- Introduction
- Agreed design principles
- Future state
- Customer segmentation – core business services
- Portal segmentation
- Customer segmentation – non–statutory (commercial) services
- Customer Relationship Management
- Customer Management Strategy
- Summary
4 SERVICES
- Introduction
- Agreed design principles
- Future state
- Projected takeup
- Traditional registration services
- Official copies
- Index map search
- First registrations
- Transfers of part
- Dispositionary first lease
- Dealings
- E–conveyancing
- DLG comparison
- Commercial services
- Summary
5 CHANNELS
- Introduction
- Agreed design principles
- Service delivery channels and communication/sales
- Customer Management Strategy
- Current trends for service delivery channels
- Future state – hours of operation
- E–conveyancing hours of operation
- Other hours of operation

- Customer segmentation

- Operational requirements

- Future skills

- Building skills

DLG comparison

This analysis demonstrates that for a substantial period of time Land Registry will be driving significant volumes of business through both the automated and the manual route.