Portal segmentation

Land Registry services will be delivered through a variety of channels, one being the new Land Registry Portal (which acts as a gateway to our electronic services, including e-conveyancing). This access channel will be segmented as follows.

Customer categories are defined according to the roles they perform, so a lender or utility company undertaking conveyancing activities would fit into the legal services row as a conveyancer.

Different segments will have different access permissions within the portal and therefore access to different services (for example, private citizens may only have access to view Chain Matrix, whereas conveyancers will eventually be able to update Chain Matrix, change the register and lodge electronic applications, among other things).