Work has also commenced on developing a Customer Management Strategy for the organisation, including traditional registration services. The strategy’s vision is to reach a point where customer segments are readily identified by the majority of customer-facing staff, and services (including the method of engagement) are recognisably differentiated accordingly, so enhancing customer satisfaction levels. This approach has been utilised in current plans for the implementation of e-conveyancing service development, where plans for engaging our customers have been designed for various customer segments and are based on achieving positive operational impact to Land Registry. This approach has been utilised in current plans for the implementation of e-conveyancing service development, where plans for engaging our customers have been designed for various customer segments and are based on achieving positive operational impact to Land Registry. |
