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Blueprint 2007
Section 3
Blueprint 2007
2 EXECUTIVE SUMMARY
- About Land Registry
- Background
- Objectives of the Blueprint
- Land Registry mission and vision
- Guiding principles
- Blueprint key themes
3 CUSTOMERS
- Introduction
- Agreed design principles
- Future state
- Customer segmentation – core business services
- Portal segmentation
- Customer segmentation – non–statutory (commercial) services
- Customer Relationship Management
- Customer Management Strategy
- Summary
4 SERVICES
- Introduction
- Agreed design principles
- Future state
- Projected takeup
- Traditional registration services
- Official copies
- Index map search
- First registrations
- Transfers of part
- Dispositionary first lease
- Dealings
- E–conveyancing
- DLG comparison
- Commercial services
- Summary
5 CHANNELS
- Introduction
- Agreed design principles
- Service delivery channels and communication/sales
- Customer Management Strategy
- Current trends for service delivery channels
- Future state – hours of operation
- E–conveyancing hours of operation
- Other hours of operation
- Customer segmentation
- Operational requirements
- Summary
6 BUSINESS AND ORGANISATIONAL STRUCTURES
- Introduction
- Agreed design principles
- Future business structure
- Future organisation structure
- Future Local Office Organisation – by activity change
- Future Local Office Organisation – by scope
- Marketing, sales and business development
- Management structure
- Future key organisation functions
- Summary
7 PROCESS MODEL
- Introduction
- Scope of process model
- Key messages
- Key process changes
- Non e–conveyancing supporting processes
- IS processes
- Development of new functions
- Process locations
- Summary
8 TECHNOLOGY
- Introduction
- Current landscape
- Future landscape
- Summary
9 CORPORATE RESPONSIBILITY
- Introduction
- Sustainable development
- Energy and the environment
- Environmental policy
- Carbon Management Programme
- Future considerations for buildings
- Diversity
- Community and social impact
- Charity committees
- Summary
10 SKILLS
- Introduction
- Key assumptions
- Future skills
- Building skills
- Summary
11 HEADCOUNT
- Introduction
- Current state
- Key assumptions
- Future headcount
- Summary
12 ESTATES RATIONALISATION
- Introduction
- Current state
- Key assumptions
- Land Registry Board decisions
- Future state
- High–level plan
- Summary
13 TRANSITION
- Introduction
- Transition principles
- Current state
- Key assumptions
- Future state
- Future structure and timescales
- Merging offices
- Challenges and issues
- Merged sites
- Future of Head Office
- Key options for staff
- Options process
- HR policies
- Approved early retirement
- Relocation policy including travel time
- Working patterns and flexible working hours
- Recruitment policy
- Staff development
- Redeployment
- Redundancy procedures
- Closing office support policies and job shop
- Reward strategy
- Business change communication
- Business change communication channels
- Summary
3 Customers
Please see the table of contents for subsections related to
3 Customers
.
