- All current sales and service delivery channels will continue up until at least the middle of the next decade but usage of some of these channels may reduce over time.
- Land Registry’s Customer Management Strategy should include a strategy to manage these channels, taking into account the distinction between channels used for marketing/sales and delivery of services.
- A key decision point for Land Registry will be hours of opening, as this will have a wide-ranging impact on the organisation in areas such as staffing, IT and other support services and facilities.
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