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Blueprint 2007 Section 5

Contents

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Blueprint 2007
2 EXECUTIVE SUMMARY
- About Land Registry
- Background
- Objectives of the Blueprint
- Land Registry mission and vision
- Guiding principles
- Blueprint key themes
3 CUSTOMERS
- Introduction
- Agreed design principles
- Future state
- Customer segmentation – core business services
- Portal segmentation
- Customer segmentation – non–statutory (commercial) services
- Customer Relationship Management
- Customer Management Strategy
- Summary
4 SERVICES
- Introduction
- Agreed design principles
- Future state
- Projected takeup
- Traditional registration services
- Official copies
- Index map search
- First registrations
- Transfers of part
- Dispositionary first lease
- Dealings
- E–conveyancing
- DLG comparison
- Commercial services
- Summary
5 CHANNELS
- Introduction
- Agreed design principles
- Service delivery channels and communication/sales
- Customer Management Strategy
- Current trends for service delivery channels
- Future state – hours of operation
- E–conveyancing hours of operation
- Other hours of operation

- Customer segmentation

- Operational requirements

- Future skills

- Building skills

Other hours of operation

At present no changes to the current hours of operation for other Land Registry services have been decided. Some of the implications to be considered when revising the hours of operation are detailed below.