Staff will need to provide out-of-hours support to cover the needs of all customers. This will mean: - different working patterns
- an associated pay structure
- management structures to account for different working patterns
- changes in provision of services to staff, for example training courses would have to be structured to enable all staff to attend; meeting structures might change to account for different working patterns.
Other support services will also need to be readjusted to take account of any changes to hours of operation that involve keeping offices open, such as Facilities, IT support, reprographics, catering facilities and possibly HR. Support services may need to be staffed, at least with skeleton staff, for the hours of opening of each office. Supplier contracts may need to be renegotiated. A possible problem with extending opening hours of offices would be that some leasehold offices have, in their leases, clauses that prohibit the length of time that the offices can be used. Channels used out of normal office hours would have to be located in offices that did not have such restrictions on their use. |
