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Blueprint 2007 Section 5 Contents Previous Next

    Current trends for service delivery channels

    Throughout the financial year 2006/7 customers’ internet usecontinued to rise (from 40 per cent in the financial year 2004/5) to account for 61 per cent of Land Registry’s preliminary and enquiry services while demand for postal services was around 22 per cent. Conversely telephone services demand reduced for the third year running from 30 per cent to17 per cent.

    The table below shows the ways customers access Land Registry’s services at present.

    customers access to Land Registry’s services

    1Numbers do not sum due to rounding.

    2 Numbers do not sum due to rounding.