Making a complaint regarding the way we have provided a commercial service

We are currently conducting a full review of our complaints procedure for our commercial services. Until the procedure is finalised the following steps may be taken.

  • The first step is to contact our Commercial Services Team. They will review your complaint and try to rectify the matter.
  • If you are unsatisfied with the Commercial Services Team's response, you may request that your complaint is escalated to our corporate lawyer, who will also review your complaint.
  • If you are unsatisfied with the corporate lawyer's view you may then contact the Office of Public Sector Information (OPSI). Land Registry is a member of the Information Fair Trader Scheme (IFTS), which is regulated by OPSI. They may be prepared to review your complaint and give you an independent view.
  • In some circumstances if you are still unhappy it may be possible to refer the matter to the Advisory Panel on Public Sector Information (APPSI).

You may of course, at any time, take your concerns to court but this is costly whereas a review by OPSI or APPSI is free. For more information about OPSI and the Information Fair Trader Scheme please visit its website.