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Customer service

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E-services
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Land Registry service opening hours

Land Registry has local offices, customer service teams (that you can call, email or make a appointment to visit in person), and e-service websites (for personal and/or registered business users).

Please refer to the relevant sections below for specific opening hours.

Customer Service

  • Telephone enquiries

Monday to Friday: 8am to 6pm

This line is open between 8am and 6pm Monday to Friday (excluding public holidays).

  • Local office opening hours

Monday to Friday: 9am to 5pm

  • Customer Information Centre

For personal visitors. Monday to Friday: 8.30am to 6pm

Note: You must make an appointment, giving at least 24 hours notice, if you wish to visit between 5 and 6pm.

  • Telephone services

Monday to Friday: 8.30am to 6pm

This line is open between 8.30am and 6pm Monday to Friday (excluding public holidays). Please note that reduced numbers of staff are employed after 5pm on weekdays.

Business e-services

  • E-documents prepare, print and submit

Monday to Friday: 6.30am to 10pm

Saturday: 7am  to 5pm

  • E-documents day list capture, manual and auto-registration processing

Monday to Friday: 6.30am to 10pm

Find a property

Our e-service website for personal users.

URL - http://www.landregistry.gov.uk/wps/portal/Property_Search

You can browse any time but can only buy downloads of plans and registers between 7am and 12 midnight, Monday to Saturday.

Land Registry Direct

Our e-service website for registered business users.

URL - http://www1.landregistry.gov.uk/direct

Monday to Friday: 6.30am to 10pm
Saturday: 7am to 5pm

Please note that on Saturdays, details of some applications will be held and dealt with on the next working day.

Information Services and Land Charges Services

Monday to Friday: 6.30am to 10pm
Saturday: 7am to 5pm

Business Unit Administrator and Administrative Services

Monday to Friday: 6.30am to 10pm
Saturday: 8.30am to 1pm