Facilities for Customers with Particular Needs

Please tell us if:

• you would like help understanding the information that we give;
• you would like the information in a different format, including on audio cassette and in large print; or
• you would like to involve an adviser, friend or member of your family in your dealings with us.

We will do our best to help.

Deaf or hard of hearing customers

Textphone and Minicom users can contact us on a freephone number: 0800 0153552.  This is a text based facility and you must have compatible equipment to use it, an ordinary telephone (or mobile telephone) will not work.