Customer Survey 2009 – Overview

We continue to value highly feedback from our customers and place great importance on increasing the level of customer satisfaction with our services.

The 2009 survey questioned 1,001 customers by telephone.  Just over 95 per cent said the overall service we provide is excellent, very good or good, and over 90 per cent agreed with the statement 'Land Registry is a professional, efficient and courteous public service'. In line with previous years, customers mention speed/efficiency and helpfulness of staff as areas of strength.

Colin Simm, Head of Customer Service, said "Whilst we are very pleased to have received high levels of satisfaction in this year's survey, in-depth analysis of the results has identified a number of areas where further improvement should be sought and we are considering how to address these."