Customer Survey 2007 - Overview

Land Registry continues to place great importance on increasing the level of customer satisfaction with our services.

Following a review we introduced a new-style customer survey last year conducted by telephone interview rather than the ‘traditional’ paper or electronic questionnaire.

The 2007 survey questioned more than 1,000 customers and 97 per cent said the overall service we provide was excellent, very good or good.

Customers rated accuracy and speed of service highly and praised our people for their helpfulness, courtesy, knowledge and competence.

More than 80 per cent ‘agreed strongly’ that “Land Registry is a professional, efficient and courteous public service”.

Ninety-one per cent rated our customer service as excellent, very good or good.

“We value feedback from our customers and are very pleased to receive such high levels of satisfaction,” said Customer Service Manager for Land Registry Denise Reynolds. “We believe they reflect our ongoing commitment to customer service.

“However we are not complacent – the survey identified specific areas where improvements are needed – and know that we need to continually improve our service to customers if they are to remain very satisfied with our services.”