Changes resulting from your feedback

We use customers’ suggestions, feedback and complaints to build upon our good practices and improve any areas that may have caused dissatisfaction.

Some examples of such complaints and feedback are:

• We have received complaints about the non-receipt of electronic requisitions sent by Land Registry. We have reminded staff of the need to take extra care when entering email addresses. We are also reviewing our processes and systems.
• Following a complaint about the clarity of information given in our Practice Guide 51 - Areas served by Land Registry Offices, we will be incorporating amendments into the next edition of the guide.
• In response to complaints about Land Registry sending unnecessary requisitions, we have issued reminders to staff and have made changes to our systems to help reduce the incidence of this type of error.

We appreciate that mistakes can be annoying but sometimes things do go wrong. We have produced a guide called Putting things right which sets out what you should do if you think we have made a mistake or if you are not satisfied with the service you have received. To view the latest version of this guide, please see our Customer service web page.