Details of what customers can expect from us appear in our Service standards (745 Kb PDF).

We have a Customer Service Manager in each of our local offices.

We also have Office finder tool (that you can use to search for the Land Registry office for a county, district or postcode) and web pages where you can view the contact details for each Land Registry office by local authority delineation, or by alphabetical order.

Note: If you are hearing impaired, please see how we help you.

Reliability of Land Registry Direct

Land Registry Direct (our e-service website for professional users) was available for 99.57 per cent of advertised opening hours during May 2009 with one interruption to service of 1 hour and 23 minutes on 16/05/09.

Performance - all offices

Last updated: 10 June 2009

Land Registry service opening hours

Customer survey 2008 overview

Changes following your feedback

These are our most recent publications.

Accuracy (September to December 2008) (348 Kb PDF)

Our performance (September to December 2008) (378 Kb PDF)

Complaints and compliments summary (October to December 2008) (94 Kb PDF)

Putting things right (2009 edition) (252 Kb PDF)

Note: To see all our publications, refer to our Customer service web page in the Forms & publications section on this website.

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