Details of what customers can expect from us appear in our Statement of Service Standards (PDF, 500K).

Each of our local offices has a Customer Service Manager.

For customers with particular needs, such as those with hearing difficulties, we provide facilities and assistance.

Reliability of Land Registry Direct

During July 2008, Land Registry Direct was available for 99.54 per cent of the advertised opening hours, with two interruptions to service totalling 2 hours and 33 minutes

Accuracy and speed of service
Year to July 2008 - Actual / Target (%)

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Changes following your feedback

Customer Service Publications

Simple requisitions by phone

Complaints and Compliments Summary (PDF, 20K)

Performance Targets (PDF, 40K)

Customer survey 2007 overview