Online Annual Review 2005/6

Service First and standards of service

Land Registry’s statement of service standards embraces the nine principles of public service delivery and the six service standards for central government contained in the policy statement Service First – the new Charter programme.

• Target standards of service and achievements are published each year in our annual report and accounts and displayed in customer information centres.
• Practitioners’ advisory committees are regularly informed.
• Speed of service targets are issued quarterly to the legal press and institutions.
• Information relating to our performance against these targets is published on www.landregistry.gov.uk and in Landnet.
• Our 10-Year Strategic Plan and our annual business plans contain full details of our key performance targets. Business plans are updated regularly with details of our current performance against these targets.