Online Annual Review 2005/6

Customer satisfaction

• 99 per cent of respondents were very satisfied/satisfied with the overall service and 47 per cent were very satisfied (up from 45.3 per cent).
• 96 per cent of our customers remained very satisfied/satisfied with the value for money represented by our fees and services.
• 86 per cent of customers rated us as much better/better than other public sector organisations.
• 79 per cent rated us as much better/better than private sector organisations.