Customer service and operationsCustomer service and operations is at the heart of our business, providing all our customers with fast, accurate and cost-effective land registration services. Intakes and outputs It was a record year, with: - 32,236,147 applications received (up three per cent on 2004/5)
- 5,329,436 substantive registrations (down four per cent on 2004/5)
- 32,225,990 applications output (up three per cent on 2004/5)
- outstanding casework down over the last six months (119,562 cases awaiting completion of which 90,104 are held awaiting requests for further information).
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