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Online Annual Review 2005/6

Customer service and operations:

is at the heart of our business, providing all our customers with fast, accurate and cost-effective land registration services.

Intakes and outputs

Speed

Accuracy

Customer satisfaction

Charter Mark

Service First and standards of service

Open and full information

Consultation and involvement

Accessibility and the promotion of choice

Welsh language service

Putting things right

Independent Complaints Reviewer

Indemnity

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Foreword: Chief Land Registrar and Chief Executive

Mission, vision, strategy

Our whole business

Performance against our key performance targets