Online Annual Review 2005/6

Key performance targets in 2005/6

Key performance targets	Target 2005/6	Achieved
Customer service
Speed Percentage of official copy and official search applications processed within two working days Percentage of registrations processed within 20 working days	98 80	98 89.7
Accuracy Percentage of registrations processed free of any error	98.5	98.8
Overall Satisfaction 1 Percentage of customers who, overall, are very satisfied/satisfied with the full range of services provided by Land Registry	Better than 95	99
Financial
Percentage return on average capital employed	3.5	10.0
Efficiency 2
Cost per unit in cash terms3 (real terms)4	£29.78 (£21.75)	£26.64 (£19.46)
Strategic development areas
Customer service Make scanned deeds referred to on the register available electronically via Land register Online Land registration Register for the first time an additional 5 per cent of the area of freehold land in England and Wales Electronic service delivery Provide a further data centre for business continuity purposes Other business development Complete electronic document authentication prototyping		Achieved Achieved Achieved Achieved

(1) Results from annual satisfaction survey year to date from quarters 1, 2 and 3.

(2) This is a milestone towards the HM Treasury-agreed cost per unit target for 2006/7 of £29.69 in cash terms (£21.17 in real terms).

(3) Based on the GDP deflator issued by HM Treasury on 29 March 2006 (base year 1992/3).

(4) The real term unit cost in the base year of 1992/3 was £30.65.