Continued improvements to service deliverySTRATEGIC OBJECTIVE 1: Continue to make improvements to the delivery of services to all stakeholders.
Online access to scanned deeds
Scanned deeds referred to on the Land Register were made available to business customers using Land Registry Direct. We also made these available to the general public through Land Register Online www.landregisteronline.gov.uk
E-services strategy
The accomplishment of our key performance target relating to scanned deeds has enabled us to achieve the Prime Minister’s target of delivering all key services electronically by 2005. Our strategy is to encourage customers to use our online services without penalising those who wish to use traditional methods. 77.49 per cent arrived through e-services (up from 68.09 per cent) and 22.51 per cent through Telephone Services (down from 31.91 per cent).
Points of presence To raise our profile and make our services more easily accessible, we piloted an information point within a Halifax estate agency in Doncaster where a regional office does not exist. We raised visibility of the service via local libraries, citizens advice bureaux, local council offices, bus stops, railway stations, the local free press and local radio. Questionnaires completed by customers indicated that 85 per cent were very satisfied with the services they received. The pilot is now being evaluated. |
