Performance, progress towards strategic objectives and future strategy

Wider business performance measures for 2004-05

Wider business performance measures	Achieved 2003-04		Achieved 2004-05
Customer Service
Speed Percentage of customers who are very satisfied/satisfied with the speed of service of office copies and official search applications. Percentage of customers who are very satisfied/satisfied with the speed of service of registrations. Average number of days taken to process: first registrations dispositionary first leases transfers of part dealings of Whole office copies official searches	98.6 97.5 17 18 21 5 1 1		99.4 97.7 11 10 12 4 2 1
Percentage of general correspondence (letters, faxes and e-mails) responded to within five working days.	97		98
Accuracy Percentage of customers who are very satisfied/satisfied with the accuracy of registrations.	97.7		97.8
Overall Satisfaction 4 Percentage of customers who, overall, are very satisfied/satisfied with the full range of services provided by the Land Registry.	51.1		45.1
Financial
Average fee per application Percentage cumulative reduction in fees since becoming a Trading Fund	£66.99 51.1		£65.38 53.7
Strategic
Number of registered titles (millions) Number of scanned pages of filed documents (millions) Percentage electronic delivery capability of Land Registry’s key services Percentage (area) of freehold of England and Wales registered Number of registrations: first registrations discharges mortgages transfers of value leases		19.4 88.4 60 50.33% not available	19.9 103.4 80 48 297,405 2,486,875 2,680,12 1,378,200 0 167,234