Customer service and operations

Telephone services

Telephone Services, a subscriber service for professional customers, had experienced certain service and infrastructure problems in recent years, but we invested heavily in a new call routeing system and reduced call-answering times as a result.  Overall satisfaction improved, with half of all customers being very satisfied with the service.

• 99 per cent are very satisfied/satisfied with the courtesy and helpfulness of Telephone Services staff
• 98.7 per cent are very satisfied or satisfied with the information provided by Telephone Services.