Speed

We achieved our performance target for speed of processing.

• Processed 89.5% of all casework within 20 working days (target 80%).  
• We were processing 90.2 per cent of all applications within 20 working days at the end of March 2005 - the first time we have exceeded 90 per cent.
• Processed 84 per cent of all applications within 15 working days.
• We process applications on the day of receipt where possible.

Customer satisfaction with speed of service increased.

• All registrations - 97.7 per cent are very satisfied/satisfied with speed of service (up from 97.5 per cent).
• Whole of the title – 99.3 per cent are very satisfied/satisfied with speed of service (up from 99 per cent)
• New title - 95.1 per cent are very satisfied/satisfied with speed of service (up from 94.4 per cent).
• Preliminary service’ applications - 99.4 per cent of our customers are very satisfied/satisfied with the speed of service.