Customer service and operations

Service First and standards of service

Land Registry’s statement of service standards embraces the nine principles of public service delivery and the six service standards for central government contained in the policy statement Service First - the new Charter Programme.

Our targets and achievements are published each year in our annual report and accounts, displayed in Customer Information Centres and provided to Practitioners’ advisory committees. Speed of service targets are issued quarterly to the legal press and institutions.

Our performance against targets is published here on the website and in our customer newsletter, Landnet. Our 10-Year Strategic Plan and our annual business plans contain full details of our key performance targets. These online business plans are updated regularly with our current performance against targets.