Customer service and operations

Charter Mark

Land Registry was one of the first organisations to be awarded the Charter Mark for the fifth consecutive time. Assessors gave Land Registry a completely clean bill of health in the core operations criteria and complimented the enthusiasm and commitment of staff. We received commendations in a number of areas, including:

• the use of new technology for continuous improvement
• the commitment of staff to same-day processing
• our investment in training
• our ‘Innovations’ staff suggestions scheme
• our virtual call centre
• our contribution to local communities
• our work on a corporate social responsibility (CSR) policy and strategy.