Customer Service and Operations

Accuracy

Accuracy is very important to our customers and we are pleased that we have achieved our performance target for accuracy of registrations.

• Cases registered free from error - 98.7 per cent (target 98.5 per cent).
• Accuracy of registrations - 97.1 per cent of customers very satisfied/satisfied (up from 96.9 per cent).
• Accuracy of ‘searches of whole’, ‘searches of part’, ‘official copies’, ‘searches of the index map’ – over 97 per cent were very satisfied/satisfied.
• Accuracy – 40.8 per cent of customers are very satisfied with accuracy (an increase for the fifth consecutive year).

Information systems now enable managers in all offices to identify variations in error rates at team level so that specific actions can be taken. We expect results to improve even further.