Our day-to-day work

In this section, you can review our performance in each of the functional areas that help to deliver the day-to-day business of land registration.

• Customer service and operations
  • Speed
  • Accuracy
  • Customer satisfaction
  • Telephone services
  • Charter Mark
  • Service Firstand standards of service
  • Open and full information
  • Consultation and involvement
  • Accessibility and the promotion of choice
  • Welsh language service
  • Putting things right
  • Independent Complaints Reviewer
  • Indemnity
• Corporate governance
  • Corporate governance strategy
  • Public reporting awards
  • Corporate social responsibility
• Finance
  • Efficiency
  • Fee Order
  • ACCA accreditation
  • E-conveyancing fees
• Human resources
  • Staff numbers and recruitment
  • Performance management
  • Diversity and equal opportunity
  • Provision of childcare
  • Work-life balance
  • Learning and development
  • HR Advance
  • Land Registration Qualification in Law and Practice
  • Technical Royal Institution of Chartered Surveyors Qualification (TechRICS)
  • IT skills audit
• Information systems
  • IT upgrade
  • New information systems building
• Facilities
  • Environmental performance
  • Electronic records management System (ERMS)
  • Health and safety
• Geographic information
  • Mapping
  • Land Registry Property Gazetteer
  • Positional accuracy improvement
  • Project Acacia
• Legal services, legislation and technical compliance
• Freedom of Information
• Rule Committee
• Marketing and communication
• Day-to-day work
• Feedback from staff
• Voluntary registration