Performance

Strategic objective 1: Service First

Standards of service

Our targets and achievements are published each year in our annual report and accounts and are displayed in Customer Information Centres. Practitioners’ advisory committees are also informed. Speed of service targets are issued quarterly to the legal press and institutions. Performance against these targets is published on our website and in our customer newsletter, ‘Landnet’. Our 10-year Strategic Plan and our annual business plan contain full details of our Key Performance Targets and are published on our website. This is regularly updated with details of our current performance against these targets.