Performance

Strategic objective 1: Service First

Accessibility and the promotion of choice

Disabled customers
All Customer Information Centres are audited for accessibility and have access for wheelchair users. Staff are trained to provide quality customer service for disabled customers or those with special needs. We have staff who can provide British Sign Language for customers. We provide a Textphone facility on a freephone number and welcome calls through Typetalk.

We have entered into a service level agreement with the Inland Revenue that enables us, on request, to provide documents and guidance in braille, large print and on audio cassette.

All our Customer Service Managers have guidance on the needs of disabled customers.