Performance

Strategic objective 1: Customer service and operations

Customer service - speed and accuracy

We achieved all targets for speed of service and accuracy of applications.

Speed of service

• We processed 88.69 per cent of all registrations within 20 working days (target 80 per cent).
• We processed 100 per cent of all official copy and official search applications within two working days (target 98 per cent).
• We responded to 97 per cent of general correspondence within five working days.
• 97.52 per cent of our customers are satisfied or very satisfied with the speed of service of registrations.

Accuracy of service 

•  We processed 98.79 per cent of registrations without any errors (target 98.5 per cent).
• 97 per cent of our customers are satisfied or very satisfied with the standard of accuracy of completed registrations.