Performance

Strategic objective 1: Customer service and operations

Customer satisfaction

• 98 per cent of our customers are satisfied or very satisfied with the overall service we provide.
• 94 per cent of our customers are satisfied or very satisfied with the speed of service of First Registrations, Transfers, or Dispositionary First Leases.
• 99 per cent of our customers are satisfied or very satisfied with the speed of service on Dealings with Whole.