Performance
Achievement of Key Performance Targets
| Key Performance Indicators and Targets 2003-4 |
Target 2003-04 |
Achieved |
| Customer Service |
| Speed |
| Percentage of office copy and official search
applications processed within two working days |
98 |
100 |
| Percentage of all registrations processed within 20
working days. |
80 |
88.6 |
 |
| Accuracy |
| Percentage of registrations processed free of any
error. |
98.5 |
98.79 |
|
| Overall Satisfaction 1 |
| Percentage of customers who, overall, are very satisfied/satisfied
with the full range of services provided by Land Registry. |
Better than 94 |
98.34 |
| Financial |
| Percentage return on average capital employed. |
6 |
11.5 |
| Efficiency2 |
| Cost per unit in cash terms3 (real
terms)4 |
£29.31
(£22.17) |
£27.06
(£20.47) |
| Strategic |
| Start pilot implementation for e-discharges |
|
December 2003 |
| Make all key Land Registry information services available
over the internet |
|
March 2004 |
| Critical Action Points |
| Implement the Land Registration Act 2002 |
|
October 2003 |
| Report to Ministers on proposals for e-conveyancing services
and procurement strategy |
|
February 2004 |
1 Results from annual customer survey and YTD January 2004 mini
satisfaction survey.
2 This is a milestone towards the HM Treasury-agreed cost per unit
target for 2006–07 of £28.81 in cash terms (£20.27 in real
terms).
3 Based on the GDP deflator issued by HM Treasury in March
2004 (base year 1992–93).
4 The real term unit cost in the base year of 1992–93 was £30.65.
|
