Human resources

Operational structure

We have introduced an improved organisational structure for the operational teams engaged in core business activities. The key role of our ‘regional leaders’ has been strengthened and revitalised. The executive roles within operational teams have been further clarified and we have established a more effective balance between managerial and technical roles in these teams. We have also developed revised training paths for technicians.

These developments are supported by revised arrangements for selection and progression, which remain focused on matching individuals to the competences required for individual roles.

We have also extended the use of assessment centres, which are now in place for all senior appointments, to ensure that we identify those who best meet the demanding roles of the future.