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Customer Service and Operations

Project Acacia

During the past year, Land Registry has worked with Ordnance Survey, Royal Mail, Registers of Scotland, the Valuation Office Agency and the Local Government Information House on Project Acacia. This project aims to develop a single, electronic national infrastructure for Great Britain of definitive addresses and related property information and mapping. The National Land and Property Gazetteer, the postcode address file and Ordnance Survey MasterMap will provide a basis for this exciting work.

In 2002 the consortium signed a Memorandum of Understanding and a Programme Executive Board has been set up. Funding is being considered by the Board and the Office of the Deputy Prime Minister.

The Acacia Board reported progress to the Cabinet Office's e-Mapping for Government Group earlier this year. The Board has very recently commissioned a first round of piloting work to be completed in September 2003.

 
Key Achievements
Results and Dividends
10-Year Strategic Plan and Objectives
-Achievement of Key Performance Targets
Customer Service and Operations
-Speed and accuracy
-Customer satisfaction
-Extended hours of service
-Telephone services
-Charter Mark
-Public reporting and accountability
Service First
-Standards of service
-Open and full information
-Consultation and involvement
-Accessibility and the promotion of choice
-Welsh language service
-Putting things right
-Independent Complaints Reviewer
-Parliamentary Commissioner for Administration (Ombudsman)
-Indemnity
-Mapping
-Land Registry Property Gazetteer
-Project Acacia
Information Systems
Communications and Marketing
-Marketing and Communication Group
Finance
-Efficiency
-Memorandum of Understanding
Human Resources
Land Charges and Agricultural Credits