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Customer Service and Operations

Open and full information

24 Customer Information Centres across England and Wales provide comprehensive practical information.

This Land Registry website www.landregistry.gov.uk enables you to:

  • download all publications

  • download the official forms for lodging land registration applications

  • view frequently asked questions.
  
Key Achievements
Results and Dividends
10-Year Strategic Plan and Objectives
-Achievement of Key Performance Targets
Customer Service and Operations
-Speed and accuracy
-Customer satisfaction
-Extended hours of service
-Telephone services
-Charter Mark
-Public reporting and accountability
Service First
-Standards of service
-Open and full information
-Consultation and involvement
-Accessibility and the promotion of choice
-Welsh language service
-Putting things right
-Independent Complaints Reviewer
-Parliamentary Commissioner for Administration (Ombudsman)
-Indemnity
-Mapping
-Land Registry Property Gazetteer
-Project Acacia
Information Systems
Communications and Marketing
-Marketing and Communication Group
Finance
-Efficiency
-Memorandum of Understanding
Human Resources
Land Charges and Agricultural Credits