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Customer Service and Operations

Land Registry Property Gazetteer

The Land Registry Property Gazetteer (LRPG) is a new database of property addresses compatible with British Standard 7666. Replacing the former Computerised Property Database, it ensures that Land Registry can handle directly data from other organisations, such as the data held in the National Land and Property Gazetteer.

LRPG provides a foundation for all of our current e-services such as Land Register Online. Our future e-business services will also be reliant upon this property database. We will, however, need to devote adequate resource to ensure that our data is up to standard and remains in good order.

 
Key Achievements
Results and Dividends
10-Year Strategic Plan and Objectives
-Achievement of Key Performance Targets
Customer Service and Operations
-Speed and accuracy
-Customer satisfaction
-Extended hours of service
-Telephone services
-Charter Mark
-Public reporting and accountability
Service First
-Standards of service
-Open and full information
-Consultation and involvement
-Accessibility and the promotion of choice
-Welsh language service
-Putting things right
-Independent Complaints Reviewer
-Parliamentary Commissioner for Administration (Ombudsman)
-Indemnity
-Mapping
-Land Registry Property Gazetteer
-Project Acacia
Information Systems
Communications and Marketing
-Marketing and Communication Group
Finance
-Efficiency
-Memorandum of Understanding
Human Resources
Land Charges and Agricultural Credits