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Customer Service and Operations

Information Systems

Building work has now begun on the new home for our Information Systems Directorate (ISD) in Plymouth. The new building will house all of our ISD staff and will allow for necessary expansion. Delivery of our e-business applications, and a fully electronic conveyancing system, will be reliant upon the expansion of our information systems.

The Plymouth site will provide us with a modern and secure facility and would allow us to create an extra 100 jobs if we need to. Chief Land Registrar, Peter Collis, attended the ceremony in late November, which saw the first earth being lifted on the building site.

We are currently developing a remote, third mainframe site to provide additional business continuity assurance and resilience. The site is scheduled to be fully operational around September 2004.

 
Key Achievements
Results and Dividends
10-Year Strategic Plan and Objectives
-Achievement of Key Performance Targets
Customer Service and Operations
-Speed and accuracy
-Customer satisfaction
-Extended hours of service
-Telephone services
-Charter Mark
-Public reporting and accountability
Service First
-Standards of service
-Open and full information
-Consultation and involvement
-Accessibility and the promotion of choice
-Welsh language service
-Putting things right
-Independent Complaints Reviewer
-Parliamentary Commissioner for Administration (Ombudsman)
-Indemnity
-Mapping
-Land Registry Property Gazetteer
-Project Acacia
Information Systems
Communications and Marketing
-Marketing and Communication Group
Finance
-Efficiency
-Memorandum of Understanding
Human Resources
Land Charges and Agricultural Credits