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Customer Service and Operations

Marketing and Communication Group

We have set up a new Marketing and Communication Group. The appointment of a Director of Marketing will take effect in 2003-04. This new position reports to the Director of Operations and will support the implementation of the corporate identity and the marketing of the Land Registration Act 2002. In the longer term, it will also support the implementation of e-conveyancing. The new group is currently developing Land Registry's Communication and Marketing Strategies.

  
Key Achievements
Results and Dividends
10-Year Strategic Plan and Objectives
-Achievement of Key Performance Targets
Customer Service and Operations
-Speed and accuracy
-Customer satisfaction
-Extended hours of service
-Telephone services
-Charter Mark
-Public reporting and accountability
Service First
-Standards of service
-Open and full information
-Consultation and involvement
-Accessibility and the promotion of choice
-Welsh language service
-Putting things right
-Independent Complaints Reviewer
-Parliamentary Commissioner for Administration (Ombudsman)
-Indemnity
-Mapping
-Land Registry Property Gazetteer
-Project Acacia
Information Systems
Communications and Marketing
-Marketing and Communication Group
Finance
-Efficiency
-Memorandum of Understanding
Human Resources
Land Charges and Agricultural Credits