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Customer Service and Operations

Communications and Marketing

Corporate identity

The new corporate identity for Land Registry was revealed internally on Monday 31 March 2003. It will be implemented gradually over the next 12 months. We have seized the opportunity to develop the new identity at a time when we needed to re-write much of our existing printed and electronic material as a result of the new Land Registration Act. With the development of e-conveyancing and other online services, there was also a pressing need for an identity that worked effectively across all communication platforms.

New commissioning processes have been introduced for all printed material, signage, corporate clothing etc, to ensure we maximise the benefits and savings and to minimise costs.

Our new identity has been developed from our original 1862 name of "Office of Land Registry". Our corporate name is now "Land Registry" and the District Land Registries will be known as Land Registry Offices, in the style of "Land Registry, Plymouth Office". Our official title will continue to be "Her Majesty's Land Registry".

 
Key Achievements
Results and Dividends
10-Year Strategic Plan and Objectives
-Achievement of Key Performance Targets
Customer Service and Operations
-Speed and accuracy
-Customer satisfaction
-Extended hours of service
-Telephone services
-Charter Mark
-Public reporting and accountability
Service First
-Standards of service
-Open and full information
-Consultation and involvement
-Accessibility and the promotion of choice
-Welsh language service
-Putting things right
-Independent Complaints Reviewer
-Parliamentary Commissioner for Administration (Ombudsman)
-Indemnity
-Mapping
-Land Registry Property Gazetteer
-Project Acacia
Information Systems
Communications and Marketing
-Marketing and Communication Group
Finance
-Efficiency
-Memorandum of Understanding
Human Resources
Land Charges and Agricultural Credits