Customer Service and Operations

Service First

Land Registry's Statement of Service Standards embraces the nine Principles of Public Service Delivery and the six Service Standards for Central Government contained in the policy statement "Service First - the new Charter Programme".

Key Achievements
Results and Dividends
10-Year Strategic Plan and Objectives
-	Achievement of Key Performance Targets
Customer Service and Operations
-	Speed and accuracy
-	Customer satisfaction
-	Extended hours of service
-	Telephone services
-	Charter Mark
-	Public reporting and accountability
Service First
-	Standards of service
-	Open and full information
-	Consultation and involvement
-	Accessibility and the promotion of choice
-	Welsh language service
-	Putting things right
-	Independent Complaints Reviewer
-	Parliamentary Commissioner for Administration (Ombudsman)
-	Indemnity
-	Mapping
-	Land Registry Property Gazetteer
-	Project Acacia
Information Systems
Communications and Marketing
-	Marketing and Communication Group
Finance
-	Efficiency
-	Memorandum of Understanding
Human Resources
Land Charges and Agricultural Credits