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Service First

2002-03 was even better

All Key Performance Targets achieved

  • Best ever performance in 2002-03 despite record intakes
  • Stocks of outstanding casework lowest for 25 years
  • Over 86% of registrations processed within 20 working days
  • Positive response to public consultation on e-conveyancing
  • First online service for the citizen launched in March with Land Register Online
  • Consultation on Land Registration Rules completed
  • Financial Memorandum of Understanding signed with HM Treasury
  • 99.5% of registers now capable of electronic delivery
  • 98.7% of customers satisfied or very satisfied with the full range of services offered by Land Registry.
 
Key Achievements
Results and Dividends
10-Year Strategic Plan and Objectives
-Achievement of Key Performance Targets
Customer Service and Operations
-Speed and accuracy
-Customer satisfaction
-Extended hours of service
-Telephone services
-Charter Mark
-Public reporting and accountability
Service First
-Standards of service
-Open and full information
-Consultation and involvement
-Accessibility and the promotion of choice
-Welsh language service
-Putting things right
-Independent Complaints Reviewer
-Parliamentary Commissioner for Administration (Ombudsman)
-Indemnity
-Mapping
-Land Registry Property Gazetteer
-Project Acacia
Information Systems
Communications and Marketing
-Marketing and Communication Group
Finance
-Efficiency
-Memorandum of Understanding
Human Resources
Land Charges and Agricultural Credits