Chief Land Registrar's Report

Speed and accuracy

Achieve progressively improving performance targets set by the Lord Chancellor so that high quality services are delivered promptly and at lower cost to users

All our speed of service targets were met and exceeded. We were particularly pleased with our performance against the target on speed of service of registrations, which we had missed for the last 4 years.

84.6% of registrations completed within 25 working days (up from 79.1%)
The target is 80%. Our overall performance and the targeting of older work were major contributions to our success. But, crucially, our Computer Services colleagues, who were dogged by poor system performance in the early part of the year, provided caseworkers with a fast, trouble-free service over the last quarter and this made a major difference.

7,998 staff in post 31 March 2002 (up from 7,779)
Our policy of containing staffing at broadly the present levels is being maintained and we have utilised some overtime to cope with the incoming work.

98.73% of registrations processed free from error (up from 98.53%)
The target is 98.5%. This year's performance against our accuracy targets was one of our best.