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Chief Land Registrar's Report

Efficiency

Achieve progressively improving performance targets set by the Lord Chancellor so that high quality services are delivered promptly and at lower cost to users.

Real terms cost per unit at year end - £21.33 (down by 9%)
The milestone is £23.95. This is an improvement of 30.4% since establishment as a Trading Fund, (cost per unit components having been adjusted to take account of the change in the basis of calculation).

Corresponding cash terms figure - £26.67
The milestone is £29.95.

 
Service First
Standards of Service
Consultation and Involvement
Accessibility and Choice
-Language Choice
Charter Mark
Financial
-Workload
-Financial
Efficiency
Speed and Accuracy
Putting Things Right
-Independent Complaint Reviewer
-Parliamentary Commissioner
Indemnity
Accommodation and Services
-Telephone Services
-Environmental Performance
Other Targets and Activities
-International
-Rules Committee
-UK Exhibitions / Events
-Health and Safety
-Land Charges