Chief Land Registrar's Report
Accessibility and Choice
Our 25 Customer Information Centres provide a comprehensive range of
practical information about our services. Our website, http://www.landreg.gov.uk,
offers:
- full range of publications
- Frequently Asked Questions
- 46 Land Registry forms for lodging the majority of applications.
Most of our customers are from the legal profession or financial institutions
although we do receive applications and enquiries directly from the public. Our
customers include everyone affected by our work. Customers can contact us in
person, by telephone, fax, e-mail and post.
Professional customers with credit accounts can access our services
electronically through Land Registry Direct and through our Telephone Services
which provides a quick, convenient and simple method of applying for a number of
our services, without the need to complete any forms, at local call rates.
Telephone Services for Wales specialises in Welsh place names and offer a
Welsh-speaking service.
Customer Information Centres are audited for accessibility and have access
for wheelchair users. Staff in these centres are trained in sympathetic hearing
and providing quality customer service for disabled customers or those with
special needs. We have staff who can provide British Sign Language. We provide a
Textphone facility on a freephone number and subscribe to Typetalk. Customer
Service Managers have guidance on the needs of disabled customers. We have also
entered into a service level agreement with the Inland Revenue to provide
documents and guidance on request in Braille, large print and audio-cassette
format.
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