Chief Land Registrar's Report
Charter Mark
In October 2001, we were awarded a fourth consecutive Charter Mark for
excellence in public service. The Registry is one of only 8 organisations to
achieve this four times in a row.
The Charter Mark assessors highlighted:
- staff experience, enthusiasm and professionalism
- very high levels of service and customer care
- sound systems and procedures
- exceptional staff commitment at all levels
- high quality information for customers
- provision of good value for money
- use of technology, e.g. Land Registry Direct and the National Land
Information Service
- appointment of a senior committee to action recommendations from the
Independent Complaints Reviewer
- development of the IT infrastructure for e-conveyancing.
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