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Chief Land Registrar's Report

Accommodation and Services

Make best use of physical resources

Corporate Governance

We are committed to a policy of continuous improvement in the availability, integrity and confidentiality of our systems and information. We have addressed this by strengthening our corporate governance.

We have embraced the code of practice set out in BS7799 (British Standard for Information Security ISO 17799), introduced more structured risk assessments and an electronic risk reporting system. These feed into a corporate risk register that is formally monitored, controlled and reported on. No fewer than 25 business continuity rehearsals have been conducted at our business units during the year. As a result, over a hundred best practice improvements were made.

External assessors audited our systems and information against ISO 17799 and they have recommended that we be awarded full accreditation.

 
Service First
Standards of Service
Consultation and Involvement
Accessibility and Choice
-Language Choice
Charter Mark
Financial
-Workload
-Financial
Efficiency
Speed and Accuracy
Putting Things Right
-Independent Complaint Reviewer
-Parliamentary Commissioner
Indemnity
Accommodation and Services
-Telephone Services
-Environmental Performance
Other Targets and Activities
-International
-Rules Committee
-UK Exhibitions / Events
-Health and Safety
-Land Charges