Paul Heywood, Account Manager Coventry Office

I saw the opportunity to join Commercial Services in December 2005.

I was attracted to the job because it's going to give me an appreciation of wider commercial markets. It enables me to get out and see customers on a regular basis and gain knowledge of what they do and how it fits with our business.

At first we responded to customer requests on an ad hoc basis but now we have a market research team who go out to the various market sectors to look at their requests and find out what they're using our data for. The team then bring back information to see what products we can develop.

We have a range of clients operating in different market sectors. Property Watch and data matching, for example, are popular with estate agents and credit management companies.

The benefit of Commercial Services to us at Land Registry is that it provides extra revenue while also meeting customer needs in a more flexible way.