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Annual review 2006/7 Chain Matrix Contents Previous Next

    Chain Matrix

    Land Registry's prototype Chain Matrix service was successfully launched to customers on 29 March, meeting the e-conveyancing key performance indicator for 2006/7.

    E-conveyancing is one of our most ambitious projects to date and the launch of the prototype is an exciting step along the way.

    Chain Matrix is an online service that allows property professionals and homebuyers and sellers to keep track of the progress of their property chains on screen. Around 900 potential users will have access to the prototype, with numbers expected to rise during the trial period.

    The users include solicitors and estate agents who, along with support staff, completed their Chain Matrix training on 22 March, as Land Registry's team of instructors went on the road visiting the three trial areas of Portsmouth, Fareham and Bristol.

    The e-conveyancing team will now concentrate on supporting customers and gathering feedback on the overall customer experience of Chain Matrix.

    The formal evaluation process includes an interim report midway through the prototype period and a final report at the end of the exercise. Both will provide valuable feedback for planning future services.