Annual review 2007 Highlights of 2006/7 Foreword About Land Registry - Our mission, vision and strategy Our organisation - Land Registry's Boards - International Unit - Case study #1 - Corporate responsibility - Contract management - Ordnance Survey partnership Our services - Register development - Case study #2 - Prescribed clauses leases - Chain Matrix

- Case study #3 - Commercial services - Case study #4 - Land Charges and Agricultural Credits Our customers - Customer segmentation - Information and choice - Welsh language service - Complaints and corrections - Enhancing our product - Case study #5 - Education and training - Case study #6 Our people - Diversity and equal opportunities - Childcare provision - Training and qualifications

- Case studies #7 - Developing leaders and managers - Case study #8 - Case study #9 - Health & safety Our technology - Online services - Case study #10 - Data management - Case study #11 - Updating our maps - National and international services Our future Performance measures - How we performed against our key performance targets 2006/7 - Our wider business performance for 2006/7 - Key performance indicators for 2007/8

Chain Matrix

Land Registry's prototype Chain Matrix service was successfully launched to customers on 29 March, meeting the e-conveyancing key performance indicator for 2006/7.

E-conveyancing is one of our most ambitious projects to date and the launch of the prototype is an exciting step along the way.

Chain Matrix is an online service that allows property professionals and homebuyers and sellers to keep track of the progress of their property chains on screen. Around 900 potential users will have access to the prototype, with numbers expected to rise during the trial period.

The users include solicitors and estate agents who, along with support staff, completed their Chain Matrix training on 22 March, as Land Registry's team of instructors went on the road visiting the three trial areas of Portsmouth, Fareham and Bristol.

The e-conveyancing team will now concentrate on supporting customers and gathering feedback on the overall customer experience of Chain Matrix.

The formal evaluation process includes an interim report midway through the prototype period and a final report at the end of the exercise. Both will provide valuable feedback for planning future services.